If an image will not upload, it is almost always the file size or the format. Work through these checks in order.
Check the file size
Image uploads are capped at 2 MB per file. If your image is larger, you will see a message that the file must be smaller than 2 MB.
Braandly compresses most photos automatically before upload, so this mainly affects very large images. Compression is skipped for SVG and GIF files, so a large SVG or GIF has to be under 2 MB on its own. If a file is still too large:
- Open the free image compressor.
- Add your image and let it compress.
- Download the smaller file and upload that.
Check the file format
Uploads accept JPEG, PNG, SVG, GIF, WebP, BMP, TIFF, and PDF. If you see that only images and PDFs are allowed, your file is a different type.
- HEIC photos from an iPhone are a common cause. Convert them to JPEG first with the image converter, then upload.
- Video files are not supported anywhere in Braandly. Host video elsewhere and link to it.
Some spots accept a narrower set than the full list. For example, profile pictures take PNG, JPEG, and WebP but not GIF, SVG, or PDF. See supported file formats for the differences.
Task attachments
Tasks accept images and PDFs, up to 3 files per task. If an attachment is rejected, check that you are under the three-file limit and that the file is an image or PDF, not a video.
Retry a failed or interrupted upload
If the file is the right size and format but the upload still fails:
- Authentication failed. Your upload session expired. Refresh the page, make sure you are still signed in, and try again.
- Network error. Check your internet connection and retry. Uploads go straight from your browser to Braandly's image service, so a flaky connection can interrupt them.
- Upload cancelled. The upload was stopped before it finished. Start it again.
A quick refresh fixes most one-off upload failures, since it restores an expired session and clears any interrupted transfer.
Still not working?
- Try a different browser or an incognito window to rule out an extension or a cached session.
- Try a different image to see whether the problem is the file or the upload itself.
- If uploads fail consistently, contact support and mention the file type, its size, and any message you saw.