Support & Troubleshooting
Get help, send feedback, and resolve common issues.
Why is my Brink page not showing my changes?
Fix a Brink page that is not reflecting your most recent edits, from publishing to caching.
I can't log in
Work through the common reasons you cannot sign in to Braandly and how to fix each one.
My brand guidelines PDF looks different from the screen
Understand why an exported guidelines PDF can differ from the editor, and how to reduce the gap.
How to contact support
Reach the Braandly team through the in-app support ticket, the contact page, or by email.
Why won't my image upload?
Fix the common reasons an image fails to upload to Braandly, from size to format.
Supported browsers and requirements
What you need to run Braandly, including which browsers work best.
My subscription didn't activate
What to do when you paid but your plan hasn't updated in Braandly.
Export and PDF download issues
Fix problems exporting or downloading a PDF, brand kit, or tool output.
My OTP code isn't working
Fix a verification code that won't work, from expiry to spam folders.